Frequently Asked Questions
What is Roamable?
Roamable is a travel eSIM provider that offers affordable and convenient mobile data plans for travelers worldwide.
How does an eSIM work?
An eSIM is a digital SIM that allows you to connect to a mobile network without a physical SIM card. You can activate it by scanning a QR code.
Which countries do you support?
Roamable offers eSIMs for [list major regions—e.g., USA, Europe, Asia, etc.]. Check our coverage page for details.
Can I use an eSIM and my regular SIM at the same time?
Yes! Most eSIM-compatible phones allow dual SIM functionality, meaning you can use your home number while using Roamable for data.
How do I check if my phone is eSIM compatible?
Check our [compatible devices page] or go to your phone settings under Cellular/Mobile Network to see if eSIM is supported.
How do I purchase an eSIM?
Simply select a plan, complete the checkout, and receive a QR code via email for instant activation.
How do I activate my eSIM?
Follow these steps:
○ Open your phone’s settings.
○ Go to Cellular/Mobile Network and select Add eSIM or Use QR Code.
○ Scan the QR code we sent you.
When should I activate my eSIM?
You can activate it anytime, but the validity starts once you connect to the local network at your destination.
Do I need Wi-Fi to activate my eSIM?
Yes, an internet connection is required to download and activate the eSIM profile.
Can I purchase an eSIM before my trip?
Yes! You can buy it in advance and activate it when you arrive at your destination.
How long does an eSIM last?
Each plan has a different validity period, typically ranging from 1 to 30 days. Check your selected plan for details.
Can I top up my eSIM if I run out of data?
Yes! You can easily purchase additional data through your Roamable account.
Does my eSIM include a phone number?
Most of our eSIMs are data-only and do not provide a phone number for calls or SMS. You can use apps like WhatsApp or FaceTime for communication.
Will my eSIM work in multiple countries?
Yes! We offer regional and global eSIMs that work across multiple countries. Check the details of your selected plan.
Can I transfer my eSIM to another phone?
No, once an eSIM is installed on a device, it cannot be transferred. If you switch devices, you'll need to purchase a new eSIM.
My eSIM isn’t working—what should I do?
Try these steps:
• Ensure mobile data and roaming are enabled.
• Restart your phone.
• Check if your eSIM is correctly installed under Settings > Mobile Network.
• If issues persist, contact our support team.
Can I remove and reinstall my eSIM?
No, once deleted, an eSIM cannot be reused. If removed, you’ll need to purchase a new one.
Does an eSIM affect my regular phone number?
No! Your home SIM will remain active unless you turn it off. You can switch between your home SIM and Roamable eSIM anytime.
Pricing, Refunds & Support
What is your refund policy?
Refunds are available only if the eSIM is unused and activation has not been attempted. Once activated, refunds are not possible.
How can I contact customer support?
You can reach us via email at
info@roamable.co