Privacy Policy
Last updated: February 1, 2025

This Privacy Policy describes how Roamable (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from roamable.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details (name, address, phone number, and email)

• Order information (billing address, shipping address, payment confirmation, email address, phone number)

• Account information (username, password, security questions, and other security details)

• Customer support information (details provided in communication with us, such as emails or messages sent via our Services)

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

• Device information (IP address, browser type, device type, and operating system)

• Network information

• Interaction details (e.g., pages visited, links clicked, and time spent on our Site)

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

• Shopify (which powers our online store)

• Payment processors (for transaction processing)

• Marketing and advertising partners (for promotional and retargeting campaigns)

• Analytics providers (for insights into customer behaviour)

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Services: Processing transactions, delivering eSIMs, managing accounts, and providing customer support.

• Marketing and Advertising: Sending promotional materials, personalized offers, and displaying relevant advertisements.

• Security and Fraud Prevention: Detecting, investigating, and addressing fraudulent or malicious activity.

• Service Improvement: Enhancing our website experience, analyzing user behaviour, and improving functionality.

Cookies

We use Cookies to improve our Site and Services. For information about Shopify-related Cookies, please visit Shopify's Cookie Policy. You can manage your Cookie preferences through your browser settings.

How We Disclose Personal Information

We may disclose your personal information to third parties for various business purposes, including:

• Vendors and Service Providers: IT management, payment processing, fulfillment, customer support, and analytics.

• Business and Marketing Partners: Advertising platforms and campaign managers.

• Legal and Compliance: When required by law or in response to legal processes.

• Corporate Transactions: In case of mergers, acquisitions, or asset transfers.

We do not sell or share your personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing personal information.

Children's Data

Our Services are not intended for children under 18, and we do not knowingly collect their data. If you are a parent or guardian and believe your child has provided personal information, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your information. However, no security measures are perfect, and we cannot guarantee complete security. We retain your information for as long as necessary to provide Services and comply with legal obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access/Know: Request details of the information we hold about you.

• Delete: Request deletion of your personal data.

• Correct: Request corrections to inaccurate information.

• Portability: Receive a copy of your data.

• Restriction of Processing: Request limitations on data processing.

• Withdrawal of Consent: Withdraw consent for marketing communications.

You may exercise these rights by contacting us at info@roamable.co

Managing Communication Preferences

You can opt out of promotional emails by using the "unsubscribe" link in our emails. Note that you may still receive transactional or account-related communications.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Roamable Networks Inc.
info@roamable.co

By using our Services, you acknowledge that you have read and understood this Privacy Policy.