Roamable Support

Welcome to Roamable Support! Follow our step-by-step guides to set up and troubleshoot your eSIM on iOS and Android devices.

Get Started with a Roamable eSIM

  • Step 1: Check Compatibility

    • eSIM is supported on iPhone XS, XS Max, XR, and newer models.
    • To verify if your eSIM is active:
    • Go to Settings > Cellular > Cellular Plans.
    • If a plan is listed, your eSIM is active.

  • Step 2: Purchase an eSIM Plan

    Search for your destination and purchase an eSIM plan on our website. You’ll receive a QR code via email or text depending on your preference. Keep this email/link handy to come back and check your eSIM's usage.

  • Step 3: Install eSIM

    1. Open Settings and select Cellular.
    2. Tap Add Cellular Plan.
    3. Use your iPhone’s camera to scan the QR code or hold the QR code to activate (select devices)
    4. Follow the prompts to label and complete the setup.

  • Step 4: Activate Your eSIM

    • Once the plan is added, your iPhone will activate it automatically.
    • If prompted, select which plan to use for voice, data, and messaging.
    • Activation typically takes a few minutes.

Tips

  • Turn off Data Roaming on your primary line (home SIM card) to avoid roaming charges.
  • Temporarily disable apps like iCloud Drive, Google Sync, or other background data users.
  • If you set up the eSIM before your trip, switch it to your primary cellular data plan when you arrive.

Activate eSIM on iPhone

1. Add eSIM

  • Open the Camera app on your device.
  • Scan the QR Code provided with your eSIM plan.
  • Tap the notification labeled Data Plan.
  • Follow on-screen prompts to install the plan and accept default settings.
  • You can also manually input the eSIM numbers.

2. Label Your eSIM

Assign a name to your eSIM plan, like “Roamable eSIM” or the name of the destination.

3. Choose Default Lines

  • For Voice/SMS and iMessage, choose your primary SIM.
  • Use the Roamable eSIM for mobile data only.

4. Enable Data Roaming

  • Ensure Data Roaming is turned ON for the Roamable eSIM.
  • Turn it OFF for your primary line to avoid roaming charges.

Connecting to the Internet

  • After activating your eSIM, your device will search for a signal.
  • In most cases, a 5G or 4G LTE connection will appear immediately.
  • Rarely, it may take up to 15 minutes to establish a connection due to carrier or environmental factors.

Activate eSIM on Android

  • Step 1: Check Compatibility

    • Ensure your Android device supports eSIM. Commonly supported models include Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and other flagship devices.
    • Check your device’s compatibility by visiting Settings > Network & Internet > Mobile Network and looking for an option to add a plan.

  • Step 2: Purchase an eSIM Plan

    • Visit our website to purchase an eSIM plan. You’ll receive a QR code to activate your plan seamlessly.

  • Step 3: Install eSIM

    1. Open Settings and navigate to Network & Internet > Mobile Network.
    2. Select Add Carrier or + Add Plan.
    3. Use your device’s camera to scan the QR code.
    4. Follow the on-screen instructions to label and finalize the setup.

  • Step 4: Activate Your eSIM

    • Your device will activate the eSIM automatically. If prompted, select it as the primary data plan.
    • Activation typically takes a few minutes.

Need Help? Contact Us Today.

(include your order # in the comment box)